Safety & Trust
Your safety is not a feature.
It is the foundation.
Every feature on runway.ph is built with protection in mind. From identity verification to encrypted payments, we have designed a platform where talent can focus on what matters — their craft.
How We Protect You
Six Pillars of Protection
Identity Verification
All users undergo verification before gaining full platform access. Models and studios submit a government-issued ID alongside a real-time selfie for manual review. A verified badge confirms authenticity, so you always know who you are working with.
Content Moderation
Every photo and video is reviewed before it goes public. AI-powered screening catches inappropriate or non-compliant content automatically, and our moderation team handles edge cases with care and discretion.
Structured Bookings
All bookings happen through the platform — no off-platform requests, no grey areas. Payment protection covers both parties, ensuring fair compensation and professional accountability on every job.
Report & Block
Instantly report suspicious behavior or block users who make you uncomfortable. Our safety team reviews every report within 24 hours, and repeat offenders are permanently removed from the platform.
Privacy Controls
Control who sees your location, contact information, and availability. Your personal data is never shared with third parties without your explicit consent. You decide what the world sees.
Secure Payments
All transactions are processed through PayMongo with bank-level encryption. GCash, Maya, Visa, and Mastercard are supported — your financial data never touches our servers directly.
For Models
Stay Safe, Stay in Control
Modeling is personal. Your body, your image, your boundaries — they all deserve respect. Here is how to protect yourself on and off the platform.
Never share your personal home address. Use a professional studio or public meeting point for all bookings.
Always meet in public or professional settings for initial meetings. Bring a companion if you feel more comfortable.
Trust your instincts. If a request feels off, it probably is. You are never obligated to accept a booking.
Report suspicious requests immediately. Vague briefs, requests for personal contact info, and pressure to work off-platform are red flags.
Your photos, your rules. All EXIF data is stripped on upload, and every image passes through content moderation before going live.
For Agents & Studios
Professional Standards, Enforced
We hold agencies and studios to the highest standard. Verification is mandatory, conduct is monitored, and the platform actively protects talent from bad actors.
Verification Requirements
Agencies must submit valid SEC/DTI registration, a business address, and designate at least one verified representative. Unverified agencies cannot post casting calls or initiate bookings.
Professional Conduct
All communication must happen on-platform. Harassment, coercion, or any form of pressure toward talent results in immediate suspension. We enforce a zero-tolerance policy.
Anti-Fraud Protection
Our verification pipeline cross-references submitted documents against known fraud databases. Fake profiles, duplicate accounts, and impersonation attempts are flagged and removed before they reach talent.
Report Something
If you see something, say something.
We rely on our community to help keep runway.ph safe. Whether it is a suspicious profile, an inappropriate message, or something that simply does not feel right — we want to hear about it.
Email our safety team directly
[email protected]In-app reporting
Tap the three-dot menu on any profile, photo, or message and select "Report". Your report is confidential and reviewed within 24 hours.
Dashboard settings
Manage your blocked users, privacy settings, and view your report history from your account dashboard.
"We are building more than a marketplace. We are building a community where talent is respected, protected, and empowered to do their best work."
The runway.ph Team